Refund Policy

We understand that mistakes can happen when purchasing digital products. Therefore, we offer a limited refund policy under the following conditions:

Eligibility for Refunds

Gift cards, vouchers, and other digital products purchased from our store may be eligible for a refund within 48 hours of the purchase date and time.

To qualify for a refund, the product must be completely unused. This means that the gift card, voucher, code, or digital product must not have been redeemed, activated, claimed, or used in any manner. We reserve the right to verify the status of the product before approving any refund request.

Processing Fee

For approved refund requests, a 3% processing fee will be deducted from the original payment amount. This fee covers payment processing charges, transaction costs, and administrative expenses associated with issuing the refund.

Refund Deadline

Refund requests submitted more than 48 hours after the purchase are not eligible for a refund, regardless of whether the product has been used or not.

Wrong Product Purchases

If you accidentally purchase the wrong product and wish to exchange it for another item, we may offer a full refund without any deduction or processing fee, provided that:

• The product has not been used, redeemed, or activated.

• You place a new order for the correct product.

• The refund request is submitted within 48 hours of purchase.

How to Request a Refund

To request a refund, please contact our customer support team as soon as possible and provide your order details. Our advisors and support specialists will review your request and may ask for additional information if necessary.

Once your request is approved, we will process the refund as quickly as possible.

Refund Payment Method

All approved refunds will be sent to the wallet address, payment account, or payment method specified by the customer during the refund process.

Right to Refuse Refunds

We reserve the right to refuse any refund request that does not comply with the terms and conditions outlined in this policy, including but not limited to products that have already been redeemed, activated, used, transferred, or otherwise rendered unusable for resale.

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.